Rk10 Privacy Policy

1. Introduction & Scope

Rk10 ("we", "us", "platform") is fully committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure when you use the rk10.app website or our mobile application.

This Privacy Policy applies to all rk10 services — including website browsing, account registration, deposits and withdrawals, betting, and customer support interactions. By using our platform, you are considered to have accepted this policy.

We may update this Privacy Policy from time to time. For any significant changes, we will notify you at your registered email address. We also recommend checking this page regularly to stay informed.

2. What Information We Collect

Rk10 collects your information in several ways. A detailed breakdown is provided below:

2.1 Information You Provide Directly

• At Registration: Full name, date of birth, email address, mobile number, and residential address.
• During KYC Verification: National ID (NID) or passport photo, selfie, utility bill, or bank statement.
• Payment Processing Time: bKash, Nagad, or Rocket number, and bank account details.
• Support Hours: Any messages you send via live chat or email.

2.2 Automatically Collected Information

• IP Address & Approximate Location
• Browser Type & Operating System
• Which pages you visited on the platform and how long you spent on each
• Login timestamps & device information
• Betting & gaming activity history
• Deposit & withdrawal transaction records

2.3 Data Received from Third Parties

In some cases, we may receive limited information from identity verification services or payment processors. This data is used solely for security and fraud prevention purposes.

3. Purpose of Data Use

Rk10 uses your data for the following specific purposes:

Purpose	Explanation	Legal Basis
Account Management	Registration, Login & Identity Verification	Contractual Performance
Payment Processing	Processing Deposits & Withdrawals	Contractual Performance
Fraud Prevention	Suspicious activity detection	Legal Obligations
Customer Support	Support & Communication	Legitimate Interest
Promotional Communications	Information on Offers & Bonuses	Your Consent
Legal Compliance	AML, KYC & Regulatory Compliance	Legal Obligations

4. Data Sharing Policy

We never sell your personal data. However, information may be shared in the following limited circumstances:

• Payment Processors: bKash, Nagad, Rocket, and our banking partners receive only the minimum information necessary to complete transactions.
• Identity Verification Services: As part of the KYC process, documents may be shared with licensed verification providers.
• Legal Authority: Data may be disclosed in response to a court order or a lawful request from a government authority.
• Security Partners: Limited data may be shared with security specialists to prevent fraud and money laundering.

All third parties operate under strict confidentiality agreements and may only use your data for the specified purpose.

5. Cookies & Tracking Technologies

Rk10 uses cookies and similar technologies to enhance your browsing experience. The types of cookies we use:

• Essential Cookies: Required to maintain login sessions and ensure security — the platform cannot function without these.
• Functional Cookies: To remember your preferred language and settings.
• Analytics Cookies: To understand which pages are being visited — fully anonymized.

You can disable cookies at any time through your browser settings. Keep in mind that disabling essential cookies may cause some features to stop working properly.

6. Data Retention Period

Rk10 does not hold your data beyond what is necessary. Retention periods depend on the type of data:

• Account data: up to 5 years after account closure (as required by law)
• Transaction data: 7 years (as required by financial regulations)
• KYC documents: 5 years after account closure
• Support conversations: 2 years
• Browsing logs: 90 days

Once the defined retention period expires, data is automatically deleted or fully anonymized.

7. Your Rights

You have the following rights over your personal data:

• Right to Access: You may request to know what personal data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: You can request that we stop using your data for certain purposes.
• Right to Data Portability: You may request a copy of your data in a machine-readable format.
• Right to Opt Out of Marketing: You can opt out of promotional emails or messages at any time.

To exercise any of these rights, email us at support@rk10.app. We will respond within 30 days.

8. Protection of Minors' Data

Rk10 strictly prohibits use of the platform by anyone under the age of 18. We do not knowingly collect personal data from minors. If it is found that a minor has created an account, the account will be immediately closed and all associated data will be deleted.

If you suspect your child has created an account on rk10, please contact us immediately at support@rk10.app.

9. International Data Transfers

Your data is primarily stored on servers in Bangladesh. In some cases, it may be transferred to international servers to facilitate service delivery. In such instances, we ensure that adequate data protection measures are in place in the destination country and that all transfers are fully encrypted.

10. Security Measures

To protect your data, rk10 has implemented the following technical and organizational measures:

• SSL/TLS 256-bit encryption on all communications
• Two-Factor Authentication (2FA) support
• Regular Security Audits & Penetration Testing
• Automatic alerts for suspicious login activity
• Strict Data Access Policies & Staff Training
• Firewall & DDoS Protection

Please note that no online platform can guarantee 100% security on the internet. You also have a role to play — use a strong password and never share your login credentials with anyone.

11. Changes to the Privacy Policy

Rk10 reserves the right to update this Privacy Policy. For significant changes:

• You will be notified by email at least 14 days before any changes take effect.
• A clear notice will be displayed on the platform.
• The date of changes will be updated at the top of the page.

Continuing to use the platform after any changes are made will be considered acceptance of the updated policy.

12. Contact Us

For any questions, complaints, or requests regarding this Privacy Policy:

• 📧 Email: support@rk10.app
• 💬 Live Chat: Chat button at the bottom-right of the platform
• ⏰ Support Hours: 24 hours a day, 7 days a week

For specific data privacy requests, please write "Privacy Request" in the subject line of your email. We will respond within 30 business days.